Shipping and Return Policy

Thank you for shopping with us! We appreciate your business and are committed to delivering your order in a timely and reliable manner.

Processing Time: All orders are processed within 1-3 business days after the order is placed, excluding weekends and holidays.
Shipping Options: We currently only offer Standard Shipping, and estimated delivery times will be displayed at checkout based on your location and selected shipping option.
Delivery Time: Delivery times may vary based on your location and selected shipping option. Standard Shipping within Australia usually takes 3-7 business days.
Order Tracking: Once your order has been shipped, you will receive an email notification with a tracking number to track the progress of your shipment.
Shipping Address: Please ensure that your shipping address is accurate and up-to-date, as we are not responsible for any delays or issues caused by incorrect shipping information.
Shipping Costs: Shipping costs are based on the weight and dimensions of your order, as well as your location and selected shipping option. Shipping costs will be displayed at checkout.
Customs and Duties: For international orders, please note that customs and duties may be charged upon delivery. These fees are the responsibility of the customer and are not included in the shipping cost.

We want you to love your Qetoe products! If for any reason you need to return an item, please note the following:

Customers are responsible for covering return postage costs.
Items must be returned in their original, unopened condition.
To initiate a return, please email us at info@qetoe.com with your order details.
Returns should be sent to our warehouse at:

Qetoe
Unit 2/80-96 South Park Drive,
Dandenong South, VIC 3175
Once your return is received and processed, we will issue your refund. Please allow a few business days for the refund to be processed.

If you have any questions or concerns, feel free to reach out at info@qetoe.com—we're always happy to help!

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