Shipping and Return Policy

🚚 Shipping & Returns

Hey there! Thanks so much for shopping with us – we seriously appreciate it. We’re all about getting your goodies to you quickly, smoothly, and with zero fuss. Here's everything you need to know about shipping and returns at Qetoe:

📦 Shipping Info

Processing Time
We aim to get your order packed and ready to roll within 1–3 business days (yep, Monday to Friday – we rest on weekends and public holidays).

Delivery Options
Right now, we offer Standard Shipping only. Your delivery time will be shown at checkout based on your location.

Estimated Delivery Time
If you're in Australia, you can usually expect your order within 3–7 business days after dispatch.

Tracking Your Order
As soon as your order’s on the move, we’ll send you an email with a tracking number, so you can follow it every step of the way.

Important! Double-check your address
Please make sure your shipping address is spot on. If it’s incorrect and causes delays, we won’t be able to take responsibility (and we’d hate for that to happen!).

Shipping Costs
Shipping fees are calculated at checkout and depend on the size, weight, and your location.

International Orders
Heads up – if you're ordering from outside Australia, customs or duties may apply when your parcel arrives. These charges are the customer's responsibility.

🔄 Returns

We want you to absolutely love your Qetoe goodies! But if something’s not quite right, here’s how returns work:

  • Return shipping costs are covered by the customer.

  • Items must be unopened and in original condition.

  • To start a return, just shoot us an email at info@qetoe.com with your order number and reason for return.

Send returns to:

Qetoe
40–44 Edison Rd
Dandenong South, VIC 3175
Australia

👉 Important: Don’t forget to include a note in the return parcel with your order number so we can match it up on our end!

Once your return lands at our warehouse and is processed, we’ll issue your refund. Just give us a few business days to get it sorted.

Got questions? Confused? Need a hand?
We’re here for you – reach out anytime at info@qetoe.com 💬